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Conflux Consultants

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Marketing Consultants in Crewe, Cheshire

01270 747011
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  • Home
  • About Us
    • Our Team
  • Services We Offer
    • Online Reputation Management
    • Pay Per Click & AdWords Remarketing
    • SEO Services
    • Local Buzz
    • Social Media Optimisation
    • Web Design
    • Website Audit
  • Contact Us
  • Reviews
  • Blog
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Business using a contest to get Google reviews see all but one disappear

February 22, 2018 by Clive Hornsby

Filed Under: Reputation, Reputation Management, Reputation Marketing, Reputation Monitoring

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11 Essentials to Engage Customers and Drive Revenue

February 21, 2018 by Clive Hornsby

Filed Under: Reputation, Reputation Management, Reputation Marketing, Reputation Monitoring

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30x Return on every £1 Invested in Reputation

February 14, 2018 by Clive Hornsby

Filed Under: Referrals, Reputation, Reputation Management, Reputation Marketing, Reputation Monitoring

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Builder Fined 350 Thousand for Misleading Reviews

January 31, 2018 by Clive Hornsby

Filed Under: Reputation, Reputation Management, Reputation Marketing, Reputation Monitoring

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3 Essential Review Sites for Every Business

January 24, 2018 by Clive Hornsby

Filed Under: Reputation, Reputation Management, Reputation Marketing, Reputation Monitoring

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How a 1-Star Review Increased Sales by 300 Thousand plus

January 17, 2018 by Clive Hornsby

Filed Under: Reputation, Reputation Management, Reputation Marketing, Reputation Monitoring

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What First Impression Do You Have Online

January 4, 2018 by Clive Hornsby

Filed Under: Reputation, Reputation Management, Reputation Marketing, Reputation Monitoring

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Why your customers are your best sales people

September 24, 2017 by Clive Hornsby Leave a Comment

Customers are a Powerful Marketing Engine According to the Sept. 28, 2017 edition of Forbes magazine, author Jeff Bezos says, “customers have incredible power as a result of transparency and word of mouth.” How can your business harness this power? Can you manage this new-found power to your advantage? As customers become more public about […]

via There’s a Secret to Keeping Customers — Above the Fold Canada | Reputation Management | Social Media | Websites

Filed Under: Reputation, Reputation Management, Reputation Marketing, Reputation Monitoring

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Ratings Stats – Auto Service

August 22, 2017 by Clive Hornsby Leave a Comment

Why it is important to keep reviews separate for different business streams

We work with both Franchise and Independent dealers and are noticing a big difference when we monitor sales and service separately.

Interestingly this is the same issue we see in the property industry, where reviews for Lettings are much worse than for property sales. This means the letting reviews have a negative impact on the Estate Agent’s overall reputation.

Service reviews are worse than Sales reviews, so the aggregated reviews have a negative impact on Dealers reputation, where they provide both services

We can create additional locations for any business, to identify consumer experience across multiple business streams.

When a business asks in the right way – at the right time – they will get reviews

A common complaint from business, is that nobody will leave us a review. Most businesses have not got in the habit of asking for feedback and explaining why it is beneficial for their customers to do so.

This is typical example of what happens when you ask customers for reviews at the right time in their customer journey.

 

The truth may be painful, but now the business knows what annoys their customers!

Using the right Customer KPIs (Key Performance Indicators) and survey questions, helps businesses quickly identify what to do to improve customer service.

 

How to prevent poor reviews on 3rd Party Review Sites

Companies who don’t provide Easy-to-use customer feedback system to their customers, will lose out to Companies that invest in Customer-centric Capabilities.

Having the right business processes in place reduces the number of bad reviews on 3rd party Review Sites.

Filed Under: Reputation, Reputation Management, Reputation Marketing, Reputation Monitoring

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Copyright Conflux Consultants Ltd | Kestrel House, 7 Ledbury Drive, Crewe, Cheshire, CW2 6SL, United Kingdom | Tel: 01270 747011

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